Prepare your trip

10 articles

What is the role of the experience team?

The experience team shapes every detail of your trip with you; they help you to organise your stay and to make the most of it. Our experience team is here to listen to you and to adapt the house’s se…

Updated 2 years ago by Eliott Cohen Skalli

What can I ask the experience team?

You can make any request you like (as long as it is within the laws of France and your destination country of course). All the work we do to gather information and create your experiences is included…

Updated 2 years ago by Eliott Cohen Skalli

Do I have to pay for this service?

The service provided by our experience team is included in the cost of your house. This includes all the work we do to gather information and create your experiences; you will only be charged a suppl…

Updated 2 years ago by Eliott Cohen Skalli

When is my experience adviser available?

You can contact your experience adviser with new ideas or questions at any time by phone, SMS, whatsapp or e-mail. They will get back to you as quickly as they can.

Updated 2 years ago by Eliott Cohen Skalli

How long will it take to organise my stay?

In order to guarantee you the best availabilities and prices, we advise you to let us know your requirements as soon as possible, especially if you are travelling during the school holiday or at a ve…

Updated 2 years ago by Eliott Cohen Skalli

Is my experience adviser based in my destination?

Your experience adviser is based at our main offices in Paris. They work with our trusted local partners to organise your services and experiences and are your personal contact for both the planning…

Updated 2 years ago by Eliott Cohen Skalli

What are the advantages of contacting the Le Collectionist experience team?

Our experience advisers have real expertise in holiday planning. They have built a network of trusted partners, passionate professionals and lovers of their destination, and have created hundreds of…

Updated 2 years ago by Eliott Cohen Skalli

How do you choose your partners?

Each and every partner is meticulously chosen and evaluated by a member of the Le Collectionist team or by trusted intermediaries. They are recognised and passionate professionals, locals who bring t…

Updated 2 years ago by Eliott Cohen Skalli

When is the booking of my service or experience confirmed?

The booking of your service or experience is confirmed on receipt of either a deposit or a full payment, depending on the partner involved. Once we have received your payment, we will send you a conf…

Updated 2 years ago by Eliott Cohen Skalli

How do I amend my service or experience?

If you have a new idea or want to change or cancel an experience or a service, contact your experience adviser as soon as possible. He or she will do their best to change your package, depending on e…

Updated 2 years ago by Eliott Cohen Skalli