Pack your bags and enjoy

7 articles

Where can I find all the information about my holiday?

Shortly before your departure we will e-mail you a holiday planner including house address, contacts and information on services and experiences. A printed version of your planner will also be waitin…

Updated 2 years ago by Eliott Cohen Skalli

Can I arrive at the house before check-in time or leave after check-out time?

That depends on whether the house is occupied before and after your stay. Please ask and we will do our best to find a solution. Please note that the house owner may request a supplement for this.

Updated 2 years ago by Eliott Cohen Skalli

Who will be there to welcome me?

Whatever your destination, you will always be welcomed to the house by a member of our team or a trusted partner, who checks and prepares your accommodation before each new arrival. Our team in Paris…

Updated 2 years ago by Eliott Cohen Skalli

There is a problem with, or damage to, the house on arrival. What should I do?

If you arrive at your house and find a problem that was not noticed during our inspection, contact your collection adviser straight away or call us on +33 1 73 03 02 02. We will then be able to note…

Updated 2 years ago by Eliott Cohen Skalli

When will the house be cleaned?

Cleaning is included in the price of your holiday but cleaning times and frequency vary from house to house: you will find all the relevant information in your contract.

Updated 2 years ago by Eliott Cohen Skalli

The experience team organised some activities for me. What should I do?

All services and experiences are organised in advance by our experience team, you just have to enjoy them! You will find all the times, addresses, contacts and useful information about your activitie…

Updated 2 years ago by Eliott Cohen Skalli

I am on holiday and have a request, a query or a problem. Who should I contact?

The unexpected can happen on holidays. They are also a time to enjoy your freedom: we are therefore always available to respond to your requests and react as soon as possible to any day-to-day issue…

Updated 2 years ago by Eliott Cohen Skalli

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