Security deposit
The deposit is kept in a secure account and is only used if any damages are identified after your stay. It will be processed 15 days before your arrival, either by bank transfer or credit card. The deposit is meant to cover any necessary repair or replacement costs, based on an agreement with the owner and supported by appropriate documentation.
How much will the deposit be?
Each property owner sets the deposit amount, usually with our guidance. The amount depends on several factors, primarily the value of the items in the property. The deposit amount will always be clearly outlined in your rental agreement, and your advisor can provide this information before you book.
When and how will the deposit be returned?
We make every effort to return your deposit as quickly as possible after your departure. If no damages are found, you will receive the full deposit within 15 days, though in most cases it’s much faster. 9 out of 10 clients receive their deposit back within 2 business days after leaving the property.
What happens if damage is found?
If any damage is reported, Le Collectionist serves as a neutral mediator between you and the owner. We do not profit from deposit management, and no amount is withheld without a detailed review. This may extend the time needed to return the deposit, as it allows for proper inspections and assessments. Throughout this process, your advisor will keep you fully informed.
If any deductions are made from the deposit, they will be backed by quotes or invoices and shared with you transparently. Our goal is to minimize any inconvenience to you and handle the situation fairly. Once we’ve finalized the details with the owner, the necessary funds will be used to cover repair or replacement costs, and the remaining balance of your deposit will be returned promptly.
