Security deposit
What’s the security deposit for?
The deposit helps ensure that the property and its contents are returned in the same condition as when you arrived. It is only used if damages are identified after your departure, always in agreement with the owner and supported by proper documentation. In the vast majority of cases, everything goes smoothly, and the deposit is released quickly, with no deductions.
How does the deposit work with Le Collectionist?
Depending on your stay, two options are available:
- By bank transfer or credit card: the amount is collected no later than 15 days before your arrival.
- By bank pre-authorization: a simple hold on your card, with no funds debited, valid for up to 30 days after the start of your stay. This option avoids any advance payment while still protecting the property.
This second option is automatically offered if:
- your stay is 14 nights or less,
- the deposit amount is €7,000 or less.
How much will the deposit be?
Each property owner sets the deposit amount, usually with our guidance. It depends on several factors, mainly the value of the items in the house. The exact amount will always be specified in your rental agreement, and your advisor can provide it before booking.
When and how will the deposit be returned?
If no damage is reported, the deposit is released shortly after your departure: in 9 out of 10 cases, within 2 business days. In all cases, it is returned within a maximum of 15 days.
For pre-authorizations, the hold is simply released, and the funds become available again on your account—no action needed on your side. Please note: depending on your bank, the hold may temporarily appear as a charge or affect your card’s spending limit while it remains active.
What happens if damage is found?
If any damage is reported, Le Collectionist serves as a neutral mediator between you and the owner. We do not profit from deposit management, and no amount is withheld without a detailed review. This may extend the time needed to return the deposit, as it allows for proper inspections and assessments. Throughout this process, your advisor will keep you fully informed.
If any deductions are made from the deposit, they will be backed by quotes or invoices and shared with you transparently. Our goal is to minimize any inconvenience to you and handle the situation fairly. Once we’ve finalized the details with the owner, the necessary funds will be used to cover repair or replacement costs, and the remaining balance of your deposit will be returned promptly.
